PLAN YOUR TRIP

How to Book a Cruise

A step-by-step guide to how to book a cruise with Hainam Travel

Step 1: Search & Enquire
Step 2: Get a quote  
Step 3: Booking & Deposit
Step 4: Confirmation
Step 5: Final payment

Step 1: Search & Enquire
Browse the cruises and itineraries on our website and select the most suitable for you. Please click the “Book now” button underneath the prices, fill in the form and then submit it to us.

In case you're not sure which cruise that meets your needs, just use the simple "Quick Questions" form to send your questions to us on the left side of the tour page and ask your questions there. More detailed information is highly appreciated as it will help us optimize your travel plan. As soon as we get your query, our travel advisor will get back to you immediately.

Step 2: Get a Quote

After receiving your online query, one of our professional travel advisors will contact you with further information or a quote within 24 hours.

Step 3: Booking & Deposit
When our proposal is in accordance with your plans, please confirm your acceptance of our offer by email and let us know your preferred method of payment. We accept payment by Bank Transfer, Western Union and Credit Cards (Visa, Mastercard, American Express). We securely connects with OnePay Payment Gateway to accept Online Card Payment
https://www.onepay.vn. All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (Merchant). Please note that payment by credit cards will incur 3% administrative fee.

According to our booking conditions, we require a deposit of 20% of the total booking and final payment 30 days prior to cruise departure date. If your sailing date is less than 30 days then full payment is required at the time of booking. Our travel advisor will send you a Travel registration form which request all necessary information to register with the local authority requirements for overnight cruises.

Be sure to go through our "Booking Terms & Conditions". We will also provide you with detailed instructions for payment via email.

Step 4: Confirmation
Your booking will be officially confirmed at the moment that we receive your deposit. We will send you an e-mail with a receipt for payment to confirm this with you.

If you choose to pay online by credit cards, you will get a notification as soon as payment is made sucessfully. In this case, please regard the invoice sent from Onepay.vn as a receipt for your payment.

Step 5: Final payment
We will send you a reminder for final payment by the due course and will send you another receipt for confirm of receiving your final payment.

About one week prior to your cruise starting date, we will send you a reminder with further travel advice to help you with your packing.

We look forward to welcoming you to Vietnam.