We pride ourselves of positive testimonials we got from our clients; however we always strive to improve our services every day. Hearing what our returning customers have to say plays a vital role in understanding how we can enhance our tour programs and services for future clients. We encourage our clients to give us their feedback, both positive and negative, so we can better serve our clients in the future.

Read some of our latest tour reviews below and if you have just returned from one of our tours, we would love to hear from you.
Rahman's family
We returned home safely a few hours ago from Hanoi. Needless to say, we had a wonderful 2 week holiday in Vietnam!

Thanks again for arranging the Halong Bay cruise for us, despite all the challenges. The cruise turned out simply fantastic! The rooms were comfortable and beautiful, the service super, and the food excellent! We could not have asked for more. We have been very happy with the Phoenix Luxury cruise! Please pass my complements to the chef for creating delicious vegetarian options for me. The crew fed us with so many variety of and so much food that we were ready to explode.

We must praise how efficient and effective you have been. We are also very impressed with your travel agency. In the future, we will definitely recommend our family or friends to avail services from you and your agency. Really, thanks a lot for all the help you extended towards us!
All the best, and wish you and your colleagues a happy new year!

Country: Denmark
Tour name: Phoenix Luxury Cruiser 2 days
Travel date: Dec 27th-28th, 2013

Rahman's family
Ms. Lam & Mr. Goh
Dear Andy:
We would like to give some comments and express our feeling to you after Vietnam trip.
Halong bay is a dream wedding destination for us captivated by its outstanding scenic beauty. We chartered the beautiful Baitho Junk for our wedding cruise around Halong Bay with our close friends and family. The Baitho Junk is very comfort, clean and the amenities are well maintained.
We enjoy this trip and have a very great experience at Halong Bay. Although we stay at Halong Bay very short moment and could not have the wedding ceremony at the sundeck as we planned due to the weather threatened, but it is still a memorable and intimate wedding for us. The caring planner and helpful crews re-arrange our wedding in the Caravella dining room which decorated with flowers and balloons. We celebrated our special day in the romantic atmosphere with our guests and enjoy the foods prepared.
We felt regret that we could not fully explore the beauty of the Halong Bay and carry out other fun activities due to weather threatened and had to back to the harbor at evening. We like this place very much and would back to visit again. The hospitality and service we received, in addition fantastic onboard amenities and well organized excursions, are a lifetime’s memories we can affirm.
Andy, you are very good tour guide and well done. All of guests are satisfy in this trip. Thank you very much! 

Country: Malaysia
Tour Name: Wedding Ceremony on Halong Bay with Baitho Junk 2 Day Trip
Travel date: Oct 15-16, 2013

Ms. Lam & Mr. Goh
Mr. Cristian Azcarate
I've recently traveled to Vietnam, and I really wanted to recommend Hainam Travel for helping me organize my adventure. They arranged everything from being picked up at the airport, brought to my hotel. They also recommended and reserved for me to a three day, two night tour, a cruise night actually of Ha Long Bay with also first company and it was fantastic. And then at the end of my visit to Hanoi they organized for a private tour of the city which I absolutely loved. I got to hear all the history of Vietnam and really got to see how the locals live in the big city. So, really want to thank them for making my experience on this trip a very enjoyable one. And also I felt safe as they took care of everything including dinner reservations and great recommendations to local spots.

Country: United Kingdom
Tour Name: Hanoi & Halong Tour Package with Au Co Cruises 5 Days
Travel dates: July 2013

Mr. Thomas French
We've just back from a three-day cruise around the Halong Bay on the Paloma Cruise. We used Hainam Travel and Andy there was really helpful in helping us choose. The cruise was absolutely amazing. The drinks that you buy on board were not too expensive at all and perfect weather. Really nice group. The service was really, really good as well. The cabin was absolutely lovely. Really good facilities, I am pleased. And had my little kayaking trip and little venture to the beach, was absolutely lovely.

Country: Australia
Tour Name: Paloma Cruise 3 Days
Travel dates: July 2013

Mrs. and Mr. Boucher
We've recently done the 3-day cruise with Dragon Pearl Cruise through Hainam Travel. They've been magnificent to us. Indochina Junk is a great company, a wonderful boat, with very good service, very specialized. And Hainam Travel being associated with that, they had that extra special. Both Andy and Tony have looked after us. It was a little daunting at first but once we got to meet the guys and go through the whole sequence, it was very reassuring and well worth the trip and the use of Hainam Travel. And the special bits of the extra phone calls, the extra reassurance. I think the service, above what you would expect.

Country: Australia
Tour Name: Dragon Pearl Cruise Tour 3 Days
Travel dates: May 2013

Mrs & Mr. Lai
The Phoenix Cruise was fantastic. It was as described. The thing I wasn't expecting was the service. Staff took care of everything - didn't have to worry. Luggage, food, timing, was all taken care of. Personally, I would have preferred more traditional Vietnamese cuisine and local food served onboard but I realise you cater for a certain customer. The room was amazing and I appreciate that the boat was fairly new. The tour guides were satisfactory both on the bus and the boat. One of them spoke really impressive English.

As for your own service, as I said before it was exceptional. You were informative, comprehensive and prompt and also patient to deal with my many questions to finally come to a final choice. My only regret is that I didn't get to meet you in person.

Country: Australia
Tour Name: Phoenix Cruiser 2 Days
Travel date: May 2013
 Mrs & Mr. Lai
Mrs. Amanda Dressing
We did the two nights, three day cruise. It was sensational. The boat's beautiful. The crew has with all the Vietnamese people were friendly, and helpful and did, you know, anything they possibly could for you. And if I said there was a highlight of the trip, it was the dinner in the cave, which you only get, you can do that on the two night, three day cruise.

I'm not going to say anything about it, because I'll let you be surprised by it. But, the dinner in the cave was absolutely sensational. And we've come home, we've been contacted by the guy from Hainam Travel to check that everything was okay, and they're taking our feedback. It's been a fantastic experience.

Country: Australia
Tour Name:  Dragon Pearl Cruise 3 Days
Travel date: May 2013

Mrs. Michele Grabher
Being a travel agent for 30 years, I am very attuned to who I deal with. Hainam Travel completely satisfied all my needs from arranging our visa to Vietnam, airport transfers and arranging the perfect Halong Bay cruise on the Red Dragon. We did not want to go where all the Halong Bay cruises go and the Red Dragon perfectly suited our requests thanks to Andy. He is MOST reliable & attentive to our requests and diligent in performing all. I am booking all my clients through his company knowing that they will be looked after properly and responsibly.

Country: United State
Tour Name: Halong Bay Cruise 2 Days with Red Dragon Junk
Travel date: Dec 2012

Mrs. Michele Grabher