Answer:

It is never too early to start planning your cruise. Booking early is generally your best assurance of obtaining the arrangements and cabin of your choice, especially if you are planning a cruise in the peak season or over Christmas and New Year.

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Answer: Step 1: Send us your inquiry
If you like any of the cruises, the booking form is available at that cruise page. Please send us an inquiry so we can check the cruise availability for you. In case the cruise is not available, we will recommend you another cruise or ask for further information from you to find out the suitable cruise for you most. You can also use the contact us form (at the top right corner of our website)  or customize form at http://www.halongcruises.net/cruise-customize/ if you are not sure what cruise to go with.

Step 2: Passenger’s Information
Send your personal information for making payment link (if you pay by credit card) and registration for over night on boat in Halong Bay. We’ll send you travel registration form with information as bellow: 

*Title (Mr, Mrs, Miss, Ms)
*Full name as it appears on the passport
*Passport number
*Nationality
*Date of birth
*Expiry date of Vietnam entry visa (If the nationality holder does not need to apply for the visa, entry date and exit date are required)

Step 3: Payment
After you agree on what cruise to take, we’ll send you invoice and payment instruction for you to choose methods of payment (http://www.halongcruises.net/term-condition/) then 20% deposit (if your cruise date is more than 30 days from your booking date) and full payment (if your cruise date is less than 30 days from your booking date).

After your money credit into our bank account (normally 1 - 2 working days) we’ll send you receipt and voucher.

Your booking will be completed then and you can check the booking status directly with the cruise if you would like!
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Answer: No, you don't receive any confirmation from the hotel or the cruise.

You will receive the confirmation email and the invoice from us - Hainam Travel. That are all you need. It shows the total cost, bank fee, the cancellation policy... etc.

You are also able to check your booking status directly from the cruise or the hotel if you want to.
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Answer: As soon as accepting to book the services with us, you have to pay the deposit for the services in the mean time we'll make provisional reservation for you. Once we received your deposit notification, we'll make firm reservation for your services straightaway - this mean your reservation is firmly confirmed.

When all of the services are reserved successfully, we will update to you and send you other useful information such as travel guide, travel tips,...

If the services were fully booked (maybe booked by someone else while booking is under processed because some tour operators don't allow blocking policy), we will inform you and suggest similar options. In case you no longer want to book these alternatives, we will refund all of the deposit amount.

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